How EMAS Works with You

What does the partnership with EMAS Pro look like?

When you choose EMAS, we choose you – for the lifetime of your time with us. You become part of the EMAS family.

EMAS Pro support and training

Customized Onboarding Process

Customized, Consultative Onboarding Process

Our staff shares with you an average of 20+ years of specialized student recruitment CRM software experience in higher education to help your institution articulate and reach its admissions objectives.

  • This consultative process typically begins with an exploration of your school’s current enrollment processes, followed by an EMAS Pro product tour, and a discussion about how to tailor our solution to meet your goals.

Efficient Implementation

Holistic and Efficient Implementation

EMAS Pro experts are dedicated to your school’s implementation and will facilitate an efficient installation, including IT support and in-person system training.

  • This consultative process typically begins with ongoing collaborative meetings, data readiness processes, data exchanges
  • System readiness is facilitated with ongoing meetings and training sessions with your System Administrators
  • Once the system is ready and as your operational needs dictate, we train the rest of your users.
  • Throughout the implementation process we focus on training you how to use  our robust Enrollment Management Action System (EMAS) to take your best next steps each and every day – strategically and practically.

Ongoing Training and Support

Ongoing Professional Training, Education and Support

The comprehensive implementation process is just the beginning of our investment in your success. Once you get started with EMAS, so starts your ongoing support and training from our EMAS Pro award winning support professionals.

  • Our support team is available to you from 7 am – 4 pm (Pacific) during the work week to answer your questions and troubleshoot any issues you might have. These support sessions can happen by email, by (800) phone and by virtual web-meetings. EMASU, our online knowledge base and learning center is available to clients 24/7 and has user guides, videos, job aides and more available to help guide you.
  • To help individuals and institutions stay at the top of their game, our client education team facilitates group as well as individually targeted training. These training sessions can be hosted onsite (at your school), on the web via web meeting and in combination – all catered to your individual and institutional preferences and requirements.
  • To help all clients with their commitment to ongoing training and professional development with EMAS, we have EMASU, our 24/7 Learning Center, free and timely hands-on SEMinars, thought leadership, an annual conference and open discussion forums where clients help other clients.

WHAT PEOPLE SAY ABOUT US

“The EMAS support team is a huge part of our enrollment success. From the implementation process to our current use, the support team has gone above and beyond expectations to provide the answers and solutions needed. The support team is one of the many reasons why I love EMAS!”
~Brittany Crawford, Director of Admissions, Marion Military Institute